Delivery & Returns
Currently some orders in the UK are taking up to 2 weeks, international orders have taken up to 6 weeks although most are around 4-5 weeks.
All orders are sent using Royal Mail. UK orders will be sent 2nd Class and international orders are sent using International Standard Shipping.
The estimated shipping times will vary depending on where your order is being shipped. These times show how long the order takes to reach you once the order has been processed and dispatched.
Estimated shipping times
United Kingdom: 1-3 business days
Rest of World: 5-10 business days
Tracking is not available with the standard shipping options (Royal Mail 2nd Class or International Standard Shipping).
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
If you're not happy with your item please contact me at firstname.lastname@example.org
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.